About Symphion

Symphion, Inc. is a Dallas, Texas based software and services company focused on continual innovation, seamless delivery and dedication to excellence in customer service since 1999. Our unique Information as a Service™ solutions are each designed to provide effortless delivery of essential information to decision makers and do’ers to eliminate cost and risk and to increase operational efficiency.

History of Symphion

Since 1999, Symphion has been a leader in the enterprise technology field, designing and delivering enterprise architecture, enterprise application integration solutions, and implementing other companies’ enterprise application integration (EAI) software. Symphion first operated as an end-to-end enterprise architecture provider, and later as an applications integration solutions provider for companies such as Liberty Mutual, TXU, CenterPoint Energy and Catholic Health. Symphion also served as an enterprise integration partner for major integrators such as Accenture and CSC.

As a result of this success, Symphion recognized an opportunity to develop more robust enterprise IT management software. In 2005, Pier 1 Imports became Symphion’s first account in this space.


Jim LaRoe, CEO, is a dynamic leader that has a special combination of skills, experience and insight that has driven his entrepreneurial success. Jim is a Rice University engineer, accomplished trial lawyer, repeat successful entrepreneur and the founder and leader of Symphion as a successful international solutions provider establishing clients such as Accenture, CSC, Liberty Mutual, BEA, Active Software, SeeBeyond, WebMethods, Mercator, TXU, CenterPointEnergy, Blue Cross Blue Shield, Catholic Health, Centura Health, Southwest Airlines, Ryder and many others. In 2005, Jim turned Symphion’s focus completely to producing world class IT management software based solutions and Symphion’s unique Information as a Service delivery model—designed to return the highest value to customers.

Louis Ritchie, CTO, has been Symphion’s chief technologist and manager of research, development and delivery since 2001 with more than 25 years of experience in designing and implementing large-scale, mission-critical solutions and products. Louis has lead Symphion’s product development of Symphion’s world class IT Management software suite. His management background and experience includes Manager of Advanced Technologies at Abbott Laboratories, Regional Chief Technologist at global consultancy, DMR Consulting Group, and Vice President of Enterprise Integration and Competency Centers at Metamor World Wide.

Dennis Hicks, SVP, is Symphion’s Senior Vice President of Business Development. His career spans over 35 years in the healthcare and technology industry where he advises Healthcare Providers on solutions to enhance their current healthcare ecosystems to improve the delivery of services across the healthcare enterprise. Dennis’ background encompasses strategic and technical business planning as well as the management of IT Operations, vendor software development, and healthcare application and technology services. Additionally, his experience includes extensive systems and applications integration solutions, document management solutions, IT outsourcing management, and hospital IT services. Before joining Symphion, Dennis served as the US National Director of Healthcare Solutions for a Global Print Copier Corporation, Regional Vice President for a Global ITO Outsourcing Corporation; was the CIO of a six hospital system; CIO/Vice President for a healthcare ASP EMR/Portal Web solutions company; was the Assistant Vice President of Operations and Development for a 51-hospital management company; and was the Executive Director of Consulting Services for a hospital Facility Management company.