Comprehensive Concierge Reporting
All our Information as a Service reporting solutions are designed to provide the facts to decision makers when they need them, as they need them—with the goal of allowing them to focus on doing business the way they want to do business. We do that with concierge level reporting combined with a regular systematic delivery process to provide a monthly audited report pack, ad hoc reporting, custom reporting, self-reporting and web conferences.
The Symphion Monthly Audited Report Pack—Discipline Established
The cornerstone of our delivery is The Symphion Monthly Audited Report Pack.
Our IT Information as a Service provides over 200 Stock Reports covering all conceivable information and analytics for each customer’s entire IT Eco System including IT asset management, complete configuration reporting, software library and many, many others.
At the beginning of each service, customers choose the reports and metrics that they want their Symphion concierge team to produce each month. Then, each month their Symphion team will produce and analyze a packet of those chosen reports, audited against their chosen metrics and will provide that Symphion Monthly Audited Report Pack (in Microsoft Excel with pivot tables, roll ups and stop light reporting) to decision makers. Customers, with sufficient notice, can change reports and metrics to be included in each Monthly Audited Report Pack as their information needs change.
Some Key IT Information as a Service Stock Reports Available Are:
- Asset Inventory
- Asset Master Configuration
- Aging Make & Model
- Disk Capacity Alerts
- Device Storage Overview
- Device Tracking (History)
- Database Details
- Database DBMS Details
- Outdated Service Packs and OS
- Operating System by Machine
- Internet Explorer Version
- Device CPU Capacity Alert
- Disk Trending
- Software Portfolio
- Software Report by Device
- Software Where Used including
- Where Software like X installed
- Where Software X is not installed
- Installed Software of X manufacturer
- Top X Devices with ___
- Top X Installed Software
- Top X Most Common OS
- Top X NIC cards by Device
- User Accounts on Device
- Vendor Summary by Device
- List of Network Elements
- Port Information
- PCI Report Pack
Ad Hoc Reporting
In addition to our audited Monthly Report Pack, each Symphion-dedicated concierge team is available to produce additional stock reporting as needed. Each Information as a Service includes allocated Ad Hoc Reporting.
Oftentimes, informational needs arise that aren’t already addressed in our stock reports. Because our Information as a Service solutions are all designed to respond to your needs for the facts, as your needs arise, each Symphion-dedicated concierge team is also available to report on whatever informational needs that you about your IT Eco System and to produce custom reporting to address those needs.
Symphion Software used to deliver IT Information as a Service also includes a web-based console for self-service. All screens and stock reports are available for self-service and are printable and exportable to Microsoft Word and Microsoft Excel.
Monthly Web Conferences
Depending on the engagement terms, Symphion’s dedicated concierges are available for one (1) hour monthly web conferences to cover each Symphion Monthly Audited Report Pack with your team leaders. Leaders often use these conferences to establish a key monthly operational discipline.